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MGKC
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Joined: Tue Oct 12, 2004 10:42 pm
Posts: 11808
Location: Kansas City, Kansas
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 "Just a Moment" I wanted to take a quick poll for a work-related issue.
If you contacted a call center and were told by your analyst that they were going to place you on hold for "just a moment," how long you would expect to wait? How long you would reasonably wait before hanging up?
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| Thu Oct 24, 2013 5:11 pm |
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Chippy
KJ's Leading Pundit
Joined: Tue Oct 12, 2004 4:45 pm
Posts: 63026
Location: Tonight... YOU!
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Re: "Just a Moment" If I was at work... I would wait 10-15 minutes.
If I was at home... I would wait 5-7 minutes... MAYBE.
_________________trixster wrote: shut the fuck up zwackerm, you're out of your fucking element trixster wrote: chippy is correct
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| Thu Oct 24, 2013 5:24 pm |
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Chippy
KJ's Leading Pundit
Joined: Tue Oct 12, 2004 4:45 pm
Posts: 63026
Location: Tonight... YOU!
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Re: "Just a Moment" Though, reasonably, it should take 2-3 minutes and no more than 5 minutes.
_________________trixster wrote: shut the fuck up zwackerm, you're out of your fucking element trixster wrote: chippy is correct
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| Thu Oct 24, 2013 5:25 pm |
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MGKC
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Joined: Tue Oct 12, 2004 10:42 pm
Posts: 11808
Location: Kansas City, Kansas
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Re: "Just a Moment" I guess my real question is, how long you wait without getting annoyed if they said it was going to be "just a moment?"
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| Thu Oct 24, 2013 5:32 pm |
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BJ
Killing With Kindness
Joined: Mon Oct 11, 2004 8:57 pm
Posts: 25035
Location: Anchorage,Alaska
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Re: "Just a Moment" I would get annoyed after the five minute point, hang up after 10-15, I like to give people some time when asked.
_________________The Force Awakens
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| Thu Oct 24, 2013 6:06 pm |
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trixster
loyalfromlondon
Joined: Wed Oct 13, 2004 6:31 pm
Posts: 19697
Location: ville-marie
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Re: "Just a Moment" why am i calling a call centre?
_________________Magic Mike wrote: zwackerm wrote: If John Wick 2 even makes 30 million I will eat 1,000 shoes. Same. Algren wrote: I don't think. I predict. 
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| Thu Oct 24, 2013 6:08 pm |
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kypade
Kypade
Joined: Sat Oct 30, 2004 10:53 pm
Posts: 7908
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Re: "Just a Moment" yeah it totally depends. just generically, a moment that I'm just being held should be no longer than three minutes. but there are circumstances in which I would gladly wait twenty or thirty minutes plus. like if I'm calling to collect a five million dollar prize or something. I'll let that moment stretch on pretty damn long
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| Thu Oct 24, 2013 7:40 pm |
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matatonio
Teh Mexican
Joined: Fri Oct 15, 2004 11:56 pm
Posts: 26066
Location: In good ol' Mexico
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Re: "Just a Moment" Im so impatient when on the phone, so probably 5 minutes max
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| Thu Oct 24, 2013 8:06 pm |
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Algren
now we know
Joined: Tue Oct 19, 2004 9:31 pm
Posts: 68380
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Re: "Just a Moment" MGKC wrote: If you contacted a call center and were told by your analyst that they were going to place you on hold for "just a moment," how long you would expect to wait? How long you would reasonably wait before hanging up? I'd wait ages thinking that if I hung up I'd be at the end of the queue. Probably 10 minutes. That's a long time when just holding a phone to your head. _________________STOP UIGHUR GENOCIDE IN XINJIANG
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| Thu Oct 24, 2013 8:29 pm |
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i.hope
Defeats all expectations
Joined: Fri May 26, 2006 5:04 pm
Posts: 6665
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Re: "Just a Moment" It depends on how important the call is to me. If it is an urgent matter, I will just wait. If not, I will hang up after 2-3 minutes.
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| Thu Oct 24, 2013 9:44 pm |
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