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| "Just a Moment" http://www.worldofkj.com/forum/viewtopic.php?f=10&t=72280 |
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| Author: | MGKC [ Thu Oct 24, 2013 5:11 pm ] |
| Post subject: | "Just a Moment" |
I wanted to take a quick poll for a work-related issue. If you contacted a call center and were told by your analyst that they were going to place you on hold for "just a moment," how long you would expect to wait? How long you would reasonably wait before hanging up? |
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| Author: | Chippy [ Thu Oct 24, 2013 5:24 pm ] |
| Post subject: | Re: "Just a Moment" |
If I was at work... I would wait 10-15 minutes. If I was at home... I would wait 5-7 minutes... MAYBE. |
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| Author: | Chippy [ Thu Oct 24, 2013 5:25 pm ] |
| Post subject: | Re: "Just a Moment" |
Though, reasonably, it should take 2-3 minutes and no more than 5 minutes. |
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| Author: | MGKC [ Thu Oct 24, 2013 5:32 pm ] |
| Post subject: | Re: "Just a Moment" |
I guess my real question is, how long you wait without getting annoyed if they said it was going to be "just a moment?" |
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| Author: | BJ [ Thu Oct 24, 2013 6:06 pm ] |
| Post subject: | Re: "Just a Moment" |
I would get annoyed after the five minute point, hang up after 10-15, I like to give people some time when asked. |
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| Author: | trixster [ Thu Oct 24, 2013 6:08 pm ] |
| Post subject: | Re: "Just a Moment" |
why am i calling a call centre? |
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| Author: | kypade [ Thu Oct 24, 2013 7:40 pm ] |
| Post subject: | Re: "Just a Moment" |
yeah it totally depends. just generically, a moment that I'm just being held should be no longer than three minutes. but there are circumstances in which I would gladly wait twenty or thirty minutes plus. like if I'm calling to collect a five million dollar prize or something. I'll let that moment stretch on pretty damn long |
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| Author: | matatonio [ Thu Oct 24, 2013 8:06 pm ] |
| Post subject: | Re: "Just a Moment" |
Im so impatient when on the phone, so probably 5 minutes max |
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| Author: | Algren [ Thu Oct 24, 2013 8:29 pm ] |
| Post subject: | Re: "Just a Moment" |
MGKC wrote: If you contacted a call center and were told by your analyst that they were going to place you on hold for "just a moment," how long you would expect to wait? How long you would reasonably wait before hanging up? I'd wait ages thinking that if I hung up I'd be at the end of the queue. Probably 10 minutes. That's a long time when just holding a phone to your head. |
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| Author: | i.hope [ Thu Oct 24, 2013 9:44 pm ] |
| Post subject: | Re: "Just a Moment" |
It depends on how important the call is to me. If it is an urgent matter, I will just wait. If not, I will hang up after 2-3 minutes. |
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